Privacy Policy
1. Purpose
Platinum Hotel (hereinafter referred to as “the Hotel”) is committed to protecting your personal data and ensuring your privacy during your stay with us. This policy explains how we collect, use, store, and safeguard your personal data.
2. Types of Data Collected
To provide you with an excellent accommodation experience, we may collect the following personal data:
- Basic Information: Name, phone number, and email address.
- Identity Information: Passport or ID number (as required by law).
- Accommodation Information: Check-in and check-out dates, room preferences, and special requests (e.g., dietary needs).
- Payment Information: Credit card details or other payment methods.
- Technical Data: IP address and cookies collected via our website or online booking platforms.
3. Methods of Data Collection
- Online Booking: Through our official website or third-party platforms (e.g., Agoda, Booking.com).
- On-Site Check-In: When you check in at the hotel front desk.
- Customer Interaction: Via phone inquiries, emails, or surveys.
4. Purpose of Data Use
The data collected will be used for the following purposes:
- To process your reservations, check-ins, and check-outs.
- To provide customized services (e.g., arranging rooms based on your preferences).
- To comply with legal or administrative requirements (e.g., guest registration).
- For marketing and promotional activities (with your option to opt-out).
5. Data Storage and Protection
- Retention Period: Personal data will be retained for the minimum duration necessary to fulfill the purposes stated or as required by law.
- Security Measures: Encryption technology, firewalls, and access controls are implemented to prevent unauthorized access, leakage, or tampering.
6. Data Sharing and Transfers
Your personal data may be shared with:
- Payment providers (for completing transactions).
- Government authorities as required by law (e.g., police or immigration).
We will not sell or transfer your data to third parties without your consent.
7. Your Rights
You have the following rights regarding your personal data:
- To access, view, or request a copy of your data.
- To request corrections or updates.
- To withdraw consent or request data deletion (within legal limits).
For assistance, please contact us via the details below.
8. Cookies and Tracking Technologies (if applicable)
We may use cookies to enhance your experience and analyze website traffic. You can manage cookies through your browser settings.
9. Policy Updates
This Privacy Policy may be updated periodically. The latest version will be published on our official website. Please review it regularly for updates.
10. Contact Information
If you have any questions or wish to exercise your rights, please contact us:
- Email: service@platinumhotel.com.tw
- Phone: +886-2-8666-5888
- Address: 77 AnXing Rd., XinDian District, New Taipei City, Taiwan